Shipping Policy

Thank you for choosing HASSKEH! We want to ensure a smooth and satisfactory shipping experience for you. Please take a moment to review our shipping policy below.

      • Processing Time:
        • All orders are processed within 2-3 business days, excluding weekends and holidays.
        • Please note that processing may take additional time during peak seasons or promotional periods.
      • Shipping Methods:
        • We offer standard shipping via reputable carriers.
        • Shipping times may vary depending on your location and chosen shipping method.
        • You will receive a shipping confirmation email with tracking information once your order has been dispatched.
      • Shipping Destinations:
        • We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.
      • Shipping Charges:
        • Shipping charges are calculated based on the total weight and dimensions of your order.
        • The shipping cost will be displayed at checkout before you finalize your purchase.
      • Delivery Times:
        • Estimated delivery times are provided by the carrier and are not guaranteed.
        • Standard shipping typically takes 3-7 business days, depending on your location.
      • Order Tracking:
        • You can track the progress of your shipment using the provided tracking number in the shipping confirmation email.
        • If you have any issues with tracking or need further assistance, please contact our customer support team.
      • Damaged or Lost Packages:
        • In the rare event that your package arrives damaged or is lost in transit, please contact us immediately.
        • We will work with the carrier to resolve the issue and ensure you receive a replacement or refund if necessary.
      • Order Modifications:
        • Once an order has been placed, modifications or changes to the shipping address cannot be made.
        • Please ensure that you provide accurate shipping information at the time of purchase.
      • Order Cancellation:
        • If you wish to cancel your order due to a change of mind, you have a 30-day window to do so. However, please note the following conditions:
          1. Prior authorization from HASSKEH is required before returning any items. Please contact our customer support team to initiate the cancellation process.
          2. The customer is responsible for covering the postage costs associated with the return.
          3. The item must be returned in an unused condition, with all items still in their original packaging. Please refrain from inflating the ISUP as it will be considered a used condition.
          4. If any items are found to be used or any original contents are missing, the return may be rejected, and the items may be returned to the buyer.
          5. In the case of receiving any free gifts as part of the order, those must also be returned before a full refund can be processed.
          6. For more information or assistance with order cancellations, please reach out to our customer support team.

      If you have any further questions or need assistance with your order, please don't hesitate to contact our customer support team. We're here to help!